Privacy policy

At Versoflor we respect your privacy:

Section 1 - what we do with your information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

Section 2 - consent and data collection

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Who has access to your information?

We will never sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf may be passed your information, these can include; agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. These service providers may not operate within the European Union and may have different data protection laws to the EU.

By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

When we use third party service providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and confidential.

Please be reassured that we will not release your information to third parties, unless you have requested us to do so as part of the delivery of a service or product, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crimes. For a full list of the 3rd parties we share data with, please get in touch with us.


Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. By making an enquiry and initiating contact via our website, phone, email or via social media you are consenting that we may contact you in relation to this enquiry.

If you choose to sign up to receive ongoing communications with us, we will always give you the option to change this and opt out of future communications. You can change your marketing preferences at any time by contacting us by email: sales@versoflor.com or telephone on 01162 841386.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@versoflor.com or mailing us at:

Versoflor Ltd
Unit 30,
Ashville Way,
Ashville Trading Estate,
Whetstone,
Leicestershire,
LE8 6NU.

 Section 3 - disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Section 4 - Shopify

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.Shopify.com/terms-of-service) or Privacy Statement (https://www.Shopify.com/privacy).

 

Section 5 - third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links, when you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Section 6 - security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We do not store credit card details nor do we share customer financial details with any 3rd parties.

 

Section 7 - cookies

Cookies are small data files placed on your computer or device when you visit a website. They are widely used by providers to make websites work better and more efficiently for users. Our website uses cookies.

We use a number of services on our website, these include, but are not limited to the services shown below. Each of these services require the use of cookies. These cookies help by recognising your device or your computer when it visits our website again.

Both ourselves and our service providers collect and store information, this may be by way of cookies so that we can track users, track how users interact with our site, serve targeted remarketing ads and gather demographic information that will help us market better in the future.

You are in control. You can control cookies at an individual level by way of cookie settings on your web browser. Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

    1. Google Chrome.
    2. Internet Explorer.
    3. Mozilla Firefox.
    4. Safari Desktop.
    5. Safari Mobile.
    6. Android Browser.

Turning cookies off may result in a loss of functionality when using our website. If you would like further information about the cookies we use on our website, please get in touch.

Here is a list of cookies that we use. We’ve listed them so you that you can choose if you want to opt-out of cookies or not.

https://www.shopify.com/uk/legal/cookies

 

Section 8 - age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

Section 9 - changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

Section 10 - questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@versoflor.com or by mail at

 

Versoflor Ltd

Unit 11,

Ashville Way,

Ashville Trading Estate,

Whetstone,

Leicestershire,

LE8 6NU.

Attn: Privacy Compliance Officer